Refund and Return Policy

1. Refund Policy:

We apologise, but we do not offer returns or refunds for purchases made through our store. All sales are final.

If you have any questions or concerns about your order, please contact our customer service team at customercare@luv-era.com and we will do our best to assist you.

Thank you for your understanding.


2. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact our customer service team at customercare@luv-era.com to initiate the exchange process.

3. Contact Us:
If you have any questions about our refund and return policy, please contact us at customercare@luv-era.com or 011-5585 8202.

 

Disclaimer

The information provided on Luvera’s website, packaging, or promotional materials regarding our personal care products is for general informational purposes only. Our products are intended for external use only.

Please note that individual results may vary. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the suitability, effectiveness, or safety of our products for your specific use. Any reliance you place on such information is strictly at your own risk.

It is important to perform a patch test before using our products, especially if you have sensitive skin or are prone to allergies. If irritation occurs, discontinue use immediately and consult a healthcare professional.

Our products are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for professional medical advice, diagnosis, or treatment.

Keep our products out of reach of children. Avoid contact with eyes. In case of contact with eyes, rinse thoroughly with water.

By using our products, you agree that Luvera and its employees, officers, and affiliates will not be liable for any damages or injuries arising from the use of our products.

If you have any questions or concerns about our products, please contact us at customercare@luv-era.com.